Frequently Asked Questions

Q. How do I select a good boarding facility for my pets?

A. Before boarding your pet, we strongly recommend pet owners to visit and tour the boarding facility. Insist on seeing the boarding area where your pet would be staying. Is the facility clean? Ask the owners and staff questions about your concerns. Do they appear friendly and knowledgeable? Make sure you have a complete understanding of what it is that your pet will receive while in their care.

Q. What is required when checking in my pet?

A. (1) The most important item to bring is proof of current vaccinations from your vet. This includes Distemper/Parvo, Rabies and Kennel Cough. No pet is allowed to enter our boarding facility without current vaccinations.

     (2) Your pet's own food.

     (3) Emergency contact, in case your pet becomes ill or injured while in our care. We want to be able to reach you or a close second, in case we have a question regarding the care of your pet.

Q. Can I bring my pet's personal bedding?

A. We do provide all necessary bedding for your pet, but you are welcome to bring any special treats, toys or anything else you think may make your dog's stay more comfortable. Sorry, we do have a "no rawhide" policy.

Q. Do I need to bring my pets own food?

A. Yes, you are required to bring your pet's own food. This allows the dog to stay on his/her same diet, and we have found reduces your dog's chance of an upset belly or diarrhea. We provide all stainless steel food and water bowls.
 

Q. Is there someone on the premises to care for my pet in the evening, weekend and holidays?

A. Our staff is on duty to care for our guests 7 days a week, including holidays. The owners reside less than 60 seconds from the kennel premises and your pet will also be let out every evening for potty starting at 9pm. We provide playtime for our guests 365 days of the year. We may be closed to the public, but we are never closed for our canine guests.

Q. What happens when there is an emergency medical problem?

A. First, we try with your veterinarian because they know your pet the best. If unable to get into your veterinarian, we rely on several excellent veterinarians that are close in proximity to our facility, along with an emergency facility that is open all night and on holidays. We treat every guest as we would our own and will provide him or her with the best attention available.

Q. Is the boarding area heated and air-conditioned?

A. Yes, as well as all of our indoor play areas. Your pet will stay comfortable despite the weather outside. Only the best for our canine guests.

Q. I have two or more dogs. Can they stay together?

A.  We provide crates for our guests as opposed to kennel runs, so that will depend on the size of your pets.

Q. What is Shed-Less?

A. Shed-Less is a program that reduces shedding by 60-80%

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